Week 14

"Organizational Control and Quality Improvement" (Final Chapter)

Here goes a few key points we discussed from this chapter.
The three basic components of organizational control systems are objectives, strandards, and an evaluation-reward system.
According to the performance pyramid, strategic control involves the downward translation of objective and the upward translation of performance measures. Both external effectiveness ans internal efficiency criteria need to be achieved.
Product quality involves much more than the basic idea of conformance and requirements. Five types of product quality are transcedent, product-based, user-based, manufactoring-based, and value-based.
Total quality management (TQM) involves creating a culture dedicated to customer-centered, employee-driven continuous improvement. The four principles are: Do it right the first time, be customer-centered, make continuous improvement a way of life, and build teamwork and empowerment.
Seven Basic TQM process improvement tools are flow charts, fishbone diagrams, pareto analysis, control charts, histograms, scatter diagrams, and run charts.