WEEK 8

This week the big topic was HUMAN RESOURCE MANAGEMENT.

Human resource management involves human resource acquisition, retention, and development. Four key humarn resource management activities necessarily linked to orfanizational strategy and structure are 1)human resource strategy, 2) recruitment and selection, 3) performance appraisal, and 4) training.
After an employee has joined the organization, part of the human resource management process involves dealing with human resource problems such as sexual harassment and alcohol and drug abuse.

Today, training is a huge business in itself. Unfortunately, most training dollars are being spent where they are least needed: to train well-educated mangers and professionals.

This weel we also went over a case that talks about the action taken by UPS in order to determine whether their supervisors were using enough objectivity during employee reviews. UPS supervisors before, used pencil and paper while doing reviews, and then had to rewrite then to the computer once back at the office. In order to make a more efficient way to do these reviews, UPS decide to deploy Personal Digital Assistants (PDAs). Now, with the new system, UPS supervisors can do the employee reviews more effectively and efficiently. In addition, to eliminating paperwork and improving accountability for UPS advisors, PDAs are also very helpful for new drivers who might need additional safety training.

In this case, it was very clear to see how technology is changing everything around the world today. This new system of appraisal I thought to very effective. I thought this will extremely beneficial to ensure employee performance. For a big company like UPS, it’s not worth to keep people that don’t do their jobs the way it should be done. I have received many packages through UPS and I think their services are very good, things arrive on time, drivers make sure they have the name of the person who received the package, and they confirm delivery right at your door. At their website you can track your package whenever you send one out, or are to receive one, in addition to many other resources online.